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27 lines
1.0 KiB
TypeScript
27 lines
1.0 KiB
TypeScript
// Three questions about one support ticket; each answer comes back typed by its question.
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import { Kai, choice, noul, score } from "@hanzo/kai";
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const kai = new Kai();
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const d = await kai.decide({
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state: { ticket: "I was charged twice for my March invoice. Please refund the duplicate." },
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questions: {
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team: choice("Which team should handle `ticket`?", {
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billing: "charges, invoices and refunds",
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technical: "bugs, errors and outages",
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account: "sign-in and profile settings",
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}),
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refund: noul("`ticket` asks for money back.", {
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true: "a refund or reversal is requested",
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false: "no money is requested back",
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}),
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urgency: score("How urgent is `ticket`?", ["later", "this week", "today", "now"]),
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},
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});
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const { team, refund, urgency } = d.answers;
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console.log(team.choice, team.confidence, team.probabilities);
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console.log(refund.noul, refund.confidence);
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console.log(urgency.score, urgency.legend[3], urgency.probabilities);
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console.log(d.id, d.model, d.usage, d.routing.checkpoint);
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