mirror of
https://github.com/hanzoai/kai.git
synced 2026-10-17 11:18:06 +00:00
30 lines
870 B
JSON
30 lines
870 B
JSON
{
|
|
"model": "kai",
|
|
"state": {
|
|
"subject": "Charged twice for October subscription",
|
|
"body": "I saw two pending charges of $99 on my Visa statement this morning. Please refund the duplicate transaction immediately.",
|
|
"account_tier": "Pro"
|
|
},
|
|
"questions": {
|
|
"department": {
|
|
"type": "choice",
|
|
"instructions": "Which department handles this ticket?",
|
|
"criteria": {
|
|
"billing": "charges, invoices, refunds, credit card updates",
|
|
"technical": "bug reports, integration errors, API downtime",
|
|
"security": "unauthorized account access, audit logs",
|
|
"sales": "enterprise discounts, contract upgrades"
|
|
}
|
|
},
|
|
"priority": {
|
|
"type": "score",
|
|
"instructions": "Rate ticket priority",
|
|
"criteria": [
|
|
"low",
|
|
"normal",
|
|
"high",
|
|
"urgent"
|
|
]
|
|
}
|
|
}
|
|
} |