kai/recipes/07_support_churn_risk/request.json

{
  "model": "kai",
  "state": {
    "customer_mrr": 450,
    "tenure_months": 14,
    "message": "We have been dealing with API 502 errors all week. We cannot afford this downtime and are looking into moving our stack to AWS Bedrock if this isn't resolved today."
  },
  "questions": {
    "churn_propensity": {
      "type": "noul",
      "instructions": "Is this customer actively planning to cancel or switch providers?"
    },
    "executive_escalation": {
      "type": "choice",
      "instructions": "Should an engineering leader or VP jump on this ticket?",
      "criteria": {
        "standard_support": "standard Tier-2 support resolution",
        "executive_outreach": "immediate personal email/call from Founder or Head of Customer Success"
      }
    }
  }
}