team/docs/main/administration-guide/configure/calls-metrics-monitoring.mdx

---
title: "Calls Metrics and Monitoring"
---
<PlanAvailability slug="ent-plus" />

This guide provides detailed information on monitoring Mattermost Calls performance and health through metrics and observability tools. Effective monitoring is essential for maintaining optimal call quality and quickly addressing any issues that arise.

- [Metrics overview](#metrics-overview)
- [Setting up monitoring](#setting-up-monitoring)
- [Key metrics to monitor](#key-metrics-to-monitor)
- [Performance baselines](#performance-baselines)
- [Troubleshooting metrics collection](#troubleshooting-metrics-collection)

## Metrics Overview

Mattermost Calls provides metrics through Prometheus for both the Calls plugin and the RTCD service. These metrics help track:

- Active call sessions and participants
- Media track statistics
- Connection states and errors
- Resource utilization (CPU, memory, network)
- WebSocket connections and events

The metrics are exposed through HTTP endpoints:

- **Calls Plugin**: `/plugins/com.mattermost.calls/metrics`
- **RTCD Service**: `/metrics` (default) or a configured endpoint

Resource utilization metrics (CPU, memory, network) are mainly provided by an external service ([`node-exporter`](https://prometheus.io/docs/guides/node-exporter/)).

> Metrics for the calls plugin are exposed through the `/plugins/com.mattermost.calls/metrics` subpath under the existing Mattermost server metrics endpoint. This is controlled by the [Listen address for performance](https://docs.mattermost.com/configure/environment-configuration-settings.html#listen-address-for-performance) configuration setting. It defaults to port 8067. For example: `http://localhost:8067/plugins/com.mattermost.calls/metrics`
> The RTCD Service `/metrics` endpoint is exposed on the HTTP API (e.g. `http://localhost:8045/metrics`).

## Setting Up Monitoring

For instructions on deploying Prometheus and Grafana for Mattermost, please refer to the [Deploy Prometheus and Grafana for Performance Monitoring](https://docs.mattermost.com/scale/deploy-prometheus-grafana-for-performance-monitoring.html) guide.

Once Prometheus and Grafana are set up, you will need to configure Prometheus to scrape metrics from the Calls-related services.

### Prometheus Scrape Configuration

Add the following jobs to your `prometheus.yml` configuration:

```yaml
scrape_configs:
  - job_name: 'calls-plugin'
    metrics_path: /plugins/com.mattermost.calls/metrics
    static_configs:
      - targets: ['MATTERMOST_SERVER_IP:8067']
        labels:
          service_name: 'calls-plugin'

  - job_name: 'rtcd'
    metrics_path: /metrics
    static_configs:
      - targets: ['RTCD_SERVER_IP:8045']
        labels:
          service_name: 'rtcd'

  - job_name: 'rtcd-node-exporter'
    metrics_path: /metrics
    static_configs:
      - targets: ['RTCD_SERVER_IP:9100']
        labels:
          service_name: 'rtcd'

  - job_name: 'calls-offloader-node-exporter'
    metrics_path: /metrics
    static_configs:
      - targets: ['CALLS_OFFLOADER_SERVER_IP:9100']
        labels:
          service_name: 'offloader'
```

Replace the placeholder IP addresses with your actual server addresses:

- `MATTERMOST_SERVER_IP`: IP address of your Mattermost server
- `RTCD_SERVER_IP`: IP address of your RTCD server  
- `CALLS_OFFLOADER_SERVER_IP`: IP address of your calls-offloader server (if deployed)

<Important>

**Metrics Configuration Notice**: Use the `service_name` labels as shown in the configuration above. These labels help organize metrics in dashboards and enable proper service identification.

</Important>

<Note>

- **node_exporter**: Optional but recommended for system-level metrics (CPU, memory, disk, network). See [node_exporter setup guide](https://prometheus.io/docs/guides/node-exporter/) for installation instructions.
- **calls-offloader**: Only needed if you have call recording/transcription enabled.

</Note>

### Mattermost Calls Grafana Dashboard

You can use the official [Mattermost Calls Performance Monitoring](https://grafana.com/grafana/dashboards/23225-mattermost-calls-performance-monitoring/) dashboard to visualize these metrics. 

- To import it directly into Grafana, use dashboard ID: `23225`.
- The dashboard is also available as JSON source from the [Mattermost performance assets repository](https://github.com/mattermost/mattermost-performance-assets/blob/master/grafana/mattermost-calls-performance-monitoring.json) for manual import or customization.

## Key Metrics to Monitor

### RTCD Metrics

#### Process Metrics

These metrics help monitor the health and resource usage of the RTCD process:

- `rtcd_process_cpu_seconds_total`: Total CPU time spent
- `rtcd_process_open_fds`: Number of open file descriptors
- `rtcd_process_max_fds`: Maximum number of file descriptors
- `rtcd_process_resident_memory_bytes`: Memory usage in bytes
- `rtcd_process_virtual_memory_bytes`: Virtual memory used

#### WebRTC Connection Metrics

These metrics track the WebRTC connections and media flow:

- `rtcd_rtc_conn_states_total&#123;state="X"&#125;`: Count of connections in different states
- `rtcd_rtc_errors_total&#123;type="X"&#125;`: Count of RTC errors by type
- `rtcd_rtc_rtp_tracks_total&#123;direction="X"&#125;`: Count of RTP tracks (incoming/outgoing)
- `rtcd_rtc_sessions_total`: Total number of active RTC sessions

#### WebSocket Metrics

These metrics track the signaling channel:

- `rtcd_ws_connections_total`: Total number of active WebSocket connections. This is about RTCD &lt;-> MM, so the connection count should match the number of MM nodes.
- `rtcd_ws_messages_total&#123;direction="X"&#125;`: Count of WebSocket messages (sent/received)

### Calls Plugin Metrics

Similar metrics are available for the Calls plugin with the following prefixes:

- Process metrics: `mattermost_plugin_calls_process_*`
- WebRTC connection metrics: `mattermost_plugin_calls_rtc_*`
- WebSocket metrics: `mattermost_plugin_calls_websocket_*`
- Store metrics: `mattermost_plugin_calls_store_ops_total`

## Performance Baselines

The following performance benchmarks provide baseline metrics for RTCD deployments under various load conditions and configurations.

**Deployment specifications**

- 1x r6i.large nginx proxy
- 3x c5.large MM app nodes (HA)
- 2x db.x2g.xlarge RDS Aurora MySQL v8 (one writer, one reader)
- 1x (c7i.xlarge, c7i.2xlarge, c7i.4xlarge) RTCD
- 2x c7i.2xlarge load-test agents

**App specifications**

- Mattermost v9.6
- Mattermost Calls v0.28.0
- RTCD v0.16.0
- load-test agent v0.28.0

**Media specifications**

- Speech sample bitrate: 80Kbps
- Screen sharing sample bitrate: 1.6Mbps

**Results**

Below are the detailed benchmarks based on internal performance testing:

<table border="1" class="network-requirements">
<thead>
<tr>
<th>Calls</th>
<th>Participants/call</th>
<th>Unmuted/call</th>
<th>Screen sharing</th>
<th>CPU (avg)</th>
<th>Memory (avg)</th>
<th>Bandwidth (in/out)</th>
<th>Instance type (RTCD)</th>
</tr>
</thead>
<tbody>
<tr>
<td>1</td>
<td>1000</td>
<td>2</td>
<td>no</td>
<td>47%</td>
<td>1.46GB</td>
<td>1Mbps / 194Mbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>1</td>
<td>800</td>
<td>1</td>
<td>yes</td>
<td>64%</td>
<td>1.43GB</td>
<td>2.7Mbps / 1.36Gbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>1</td>
<td>1000</td>
<td>1</td>
<td>yes</td>
<td>79%</td>
<td>1.54GB</td>
<td>2.9Mbps / 1.68Gbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>10</td>
<td>100</td>
<td>1</td>
<td>yes</td>
<td>74%</td>
<td>1.56GB</td>
<td>18.2Mbps / 1.68Gbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>100</td>
<td>10</td>
<td>2</td>
<td>no</td>
<td>49%</td>
<td>1.46GB</td>
<td>18.7Mbps / 175Mbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>100</td>
<td>10</td>
<td>1</td>
<td>yes</td>
<td>84%</td>
<td>1.73GB</td>
<td>171Mbps / 1.53Gbps</td>
<td>c7i.xlarge</td>
</tr>
<tr>
<td>1</td>
<td>1000</td>
<td>2</td>
<td>no</td>
<td>20%</td>
<td>1.44GB</td>
<td>1.4Mbps / 194Mbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>1</td>
<td>1000</td>
<td>2</td>
<td>yes</td>
<td>49%</td>
<td>1.53GB</td>
<td>3.6Mbps / 1.79Gbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>2</td>
<td>1000</td>
<td>1</td>
<td>yes</td>
<td>73%</td>
<td>2.38GB</td>
<td>5.7Mbps / 3.06Gbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>100</td>
<td>10</td>
<td>2</td>
<td>yes</td>
<td>60%</td>
<td>1.74GB</td>
<td>181Mbps / 1.62Gbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>150</td>
<td>10</td>
<td>1</td>
<td>yes</td>
<td>72%</td>
<td>2.26GB</td>
<td>257Mbps / 2.30Gbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>150</td>
<td>10</td>
<td>2</td>
<td>yes</td>
<td>79%</td>
<td>2.34GB</td>
<td>271Mbps / 2.41Gbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>250</td>
<td>10</td>
<td>2</td>
<td>no</td>
<td>58%</td>
<td>2.66GB</td>
<td>47Mbps / 439Mbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>1000</td>
<td>2</td>
<td>2</td>
<td>no</td>
<td>78%</td>
<td>2.31GB</td>
<td>178Mbps / 195Mbps</td>
<td>c7i.2xlarge</td>
</tr>
<tr>
<td>2</td>
<td>1000</td>
<td>2</td>
<td>yes</td>
<td>41%</td>
<td>2.6GB</td>
<td>7.23Mbps / 3.60Gbps</td>
<td>c7i.4xlarge</td>
</tr>
<tr>
<td>3</td>
<td>1000</td>
<td>2</td>
<td>yes</td>
<td>63%</td>
<td>3.53GB</td>
<td>10.9Mbps / 5.38Gbps</td>
<td>c7i.4xlarge</td>
</tr>
<tr>
<td>4</td>
<td>1000</td>
<td>2</td>
<td>yes</td>
<td>83%</td>
<td>4.40GB</td>
<td>14.5Mbps / 7.17Gbps</td>
<td>c7i.4xlarge</td>
</tr>
<tr>
<td>250</td>
<td>10</td>
<td>2</td>
<td>yes</td>
<td>79%</td>
<td>3.49GB</td>
<td>431Mbps / 3.73Gbps</td>
<td>c7i.4xlarge</td>
</tr>
<tr>
<td>500</td>
<td>2</td>
<td>2</td>
<td>yes</td>
<td>71%</td>
<td>2.54GB</td>
<td>896Mbps / 919Mbps</td>
<td>c7i.4xlarge</td>
</tr>
</tbody>
</table>

## Troubleshooting Metrics Collection

### Verify RTCD Metrics are Being Collected

To verify that Prometheus is successfully collecting RTCD metrics, use this command:

```bash
curl http://PROMETHEUS_IP:9090/api/v1/label/__name__/values | jq '.' | grep rtcd
```

This command queries Prometheus for all available metric names and filters for RTCD-related metrics.

If no RTCD metrics appear, check:
1. RTCD is running
2. Prometheus is configured to scrape the RTCD metrics endpoint
3. RTCD metrics port is accessible from Prometheus (default: 8045)

### Check Prometheus Scrape Targets

To verify all Calls-related services are being scraped successfully:

1. Open the Prometheus web interface (typically `http://PROMETHEUS_IP:9090`)
2. Navigate to **Status > Targets**
3. Look for your configured Calls services:
   - Mattermost server (for Calls plugin metrics)
   - RTCD service

Each target should show status "UP" in green. If a target shows "DOWN" or errors:
- Verify the service is running
- Check network connectivity between Prometheus and the target
- Verify the metrics endpoint is accessible

## Other Calls Documentation

- [Calls Deployment Guide](calls-deployment-guide.mdx): Overview of deployment options and architecture
- [RTCD Setup and Configuration](calls-rtcd-setup.mdx): Comprehensive guide for setting up the dedicated RTCD service
- [Calls Offloader Setup and Configuration](calls-offloader-setup.mdx): Setup guide for call recording and transcription
- [Calls Deployment on Kubernetes](calls-kubernetes.mdx): Detailed guide for deploying Calls in Kubernetes environments
- [Calls Logging](calls-logging.mdx): Detailed guidance for collecting Calls logs and client diagnostics

**Note:**
Configure Prometheus storage accordingly to balance disk usage with retention needs. If you need to be tight on storage, you can use a short retention period. If you have lots of storage you can keep the retention length longer.