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* feat(docs): move docs-experimental content into monorepo docs/ * Remove plan related files and comments * Cleanup comments, remove generated files --------- Co-authored-by: Hanzo Dev <[email protected]>
86 lines
5.3 KiB
Plaintext
86 lines
5.3 KiB
Plaintext
---
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title: "User satisfaction surveys"
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---
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<PlanAvailability slug="all-commercial" />
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Feedback is used to measure user satisfaction and improve product quality by hearing directly from users. Please refer to our [privacy policy](https://mattermost.com/privacy-policy/) for information on the collection and use of information received through our services.
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<Important>
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**Mattermost User Satisfaction Surveys are deprecated from Mattermost v10.11** and are no longer included as a pre-packaged plugin for new Mattermost deployments. Existing deployments that have this plugin enabled will continue to work, but we strongly recommend migrating to [user surveys](/administration-guide/configure/manage-user-surveys) for enhanced customization options, and local data storage, without telemetry data transmission back to Mattermost.
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</Important>
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## Administration
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### Is the survey enabled by default?
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**For Mattermost Server versions prior to v10.11**: The user satisfaction survey is a pre-packaged plugin, and surveys are enabled by default on all servers. However, the plugin will not be activated on any servers that have [Error and Diagnostic Reporting](/administration-guide/manage/telemetry) disabled, meaning no surveys or data collection occurs.
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**For Mattermost Server v10.11 and later**: The User Satisfaction Survey Plugin is no longer included as a pre-packaged plugin for new deployments. We recommend using the [Mattermost User Survey integration](/administration-guide/configure/manage-user-surveys) instead.
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### How can surveys be disabled?
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Disabling the **User Satisfaction Surveys** plugin from **System Console \> Plugins \> Plugin Management** will disable surveys and all data collection by the plugin.
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<Note>
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- If surveys have been disabled from the plugin configuration in **System Console \> Plugins \> User Satisfaction Surveys**, but the plugin itself is still enabled, surveys won't be scheduled but users can still send written feedback by messaging Surveybot.
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- When the plugin or surveys in the plugin configuration are disabled, they remain disabled for subsequent server upgrades.
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</Note>
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### When is the survey scheduled?
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Users will receive surveys 21 days after every server upgrade, assuming the following conditions are true:
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- User Satisfaction Surveys plugin is enabled in **System Console \> Plugins \> Plugin Management**.
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- Surveys are enabled in the plugin configuration in **System Console \> Plugins \> User Satisfaction Surveys**.
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- User account is greater than 21 days old.
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- User has not completed a survey in the last 90 days.
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- User has not been sent a survey in the last 90 days.
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- Current server version is greater than the server version of the last survey, excluding dot releases.
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The above conditions mean that at maximum frequency a user will receive a survey every 90 days, assuming the server is upgraded within that time period.
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### How will I be notified when a survey is scheduled?
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System admins will receive an email notification and in-product direct message from "Surveybot" mentioning the scheduled date the survey will be triggered.
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## Survey Data
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### How is the survey received?
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Once the survey is triggered on the server, all users will receive an in-product direct messages from "Surveybot" on their next login or page refresh in Mattermost.
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Users can optionally select a 0-10 score on how likely they are to recommend Mattermost and then provide written feedback about their experience. Selecting a score and providing feedback are optional, and the survey can be ignored without interrupting usage of Mattermost.
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### What data is collected?
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Data is only collected when a user selects a score or provides written feedback in response to survey questions. Please refer to our [privacy policy](https://mattermost.com/privacy-policy/) for more information on the collection and use of information received through our services. The following **non-personally identifiable information** is collected:
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- Survey information:
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- Score (0-10) submitted by the user
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- Written feedback submitted by the user (if applicable)
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- Timestamp of the survey submission
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- Server information:
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- Server/Web App version the survey was submitted on
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- Installation date of the server
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- Diagnostic ID used for error and diagnostics reporting
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- License ID used for error and diagnostics reporting (if applicable)
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- Enterprise or Professional (if applicable)
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- User information:
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- User role (system admin, team admin, or member)
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- Account creation timestamp
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- User ID of the surveyed user
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### Will this data be sent through my firewall?
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If Mattermost is self-hosted in a private network with firewall then data from the User Satisfaction Surveys plugin is not sent unless outbound connections are allowed or specifically configured for this plugin.
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