Files
team/docs/main/deployment-guide/air-gapped-operations/offline-license-activation.mdx
b5f007d35e docs: fix broken path links, anchors, and tab rendering from RST-to-MDX migration (#37433)
* docs: resolve cross-file anchor mismatches from RST-to-MDX migration

The Sphinx-to-Docusaurus migration converted `:ref:`/`{ref}` links using
naive text-slugification, so anchors that pointed to headings in a
different file (e.g. release-summary tables linking into their
respective changelog pages) were emitted as same-page fragments and
silently resolved to nothing.

Built a label registry from the original Sphinx `.. _label:` / `(label)=`
targets to recover the true source file for each cross-reference, then
rewrote the affected links to point at the correct file + heading
anchor. Fixes 282 broken cross-file anchors, primarily in the mobile/
desktop/server release-summary pages, plus assorted same-page anchor
mismatches caught by re-auditing after the prior admonition/anchor fix.

* docs: manually resolve remaining anchor mismatches after cross-file audit

Hand-verified fixes for anchors that fuzzy-matching alone couldn't
safely resolve (confirmed against actual heading text/context, and in a
few cases against the original RST source, before applying):

- Typos and dropped words carried over from the original Sphinx docs
  (e.g. "bot-acocunts", "auto-follow-all-new-channel-threads" ->
  "follow-all-new-channel-threads").
- Sphinx auto-generated duplicate-heading IDs (#id1/#id3/#id4) resolved
  to their real target headings.
- Numbered-step TOC links in enterprise-roll-out-checklist.mdx that
  dropped the leading "N. " used in the actual heading slugs.
- Push-notification docs pointing at the wrong file entirely
  (environment-configuration-settings instead of
  push-notification-server-configuration-settings).
- SAML "saml-enterprise" label resolved to its true cross-file target
  (authentication-configuration-settings#saml-2-0), recovered from the
  original RST label definition that the automated registry missed
  because it sat after an RST transition marker.
- sso-saml-technical references converted from broken same-page/
  malformed-path anchors to correct page links.

* docs: fix SAML 2.0 anchor slug (saml-2-0 -> saml-20)

github-slugger strips periods rather than hyphenating them, so "SAML
2.0" slugifies to saml-20, not saml-2-0 as previously fixed.

* docs: fix broken path links found during docs/main migration cleanup

* docs: convert div.tab blocks to Docusaurus Tabs/TabItem components

* docs: restore missing Kubernetes deployment architecture diagrams

The RST-to-MDX migration never copied over the AWS/Azure/Oracle
architecture diagrams referenced by the deployment-architecture-at-scale
page, leaving broken images in each Tabs/TabItem.

* docs: fix 7 anchor mismatches from the fragment/heading audit

Covers three root causes from the anchor mismatch breakdown:
- Fragment repeated the target page's own title instead of a real
  heading, so the link is simplified to point at the bare page.
- Heading exists verbatim but lives on a sibling settings page
  (experimental-configuration-settings, push-notification-server-
  configuration-settings) rather than environment-configuration-settings.
- A page path was mistakenly pasted into a same-page #fragment instead
  of being used as a real cross-page link.

* docs: fix 8 anchor slugs that were close but didn't match the real heading

Repoints links whose fragment was a plausible guess (typo, reworded
heading, or wrong section) at the actual auto-generated slug of the
target heading, confirmed by inspecting each target page directly.

* docs: merge split Tabs blocks so tabs render horizontally

The div.tab conversion script split some sibling tab groups into
separate single-item Tabs blocks whenever a stray blockquote marker
sat between them, causing them to render stacked instead of as one
horizontal tab bar. Merges the MySQL/PostgreSQL and Team/Enterprise
Edition tab groups back into single Tabs blocks.

* docs: remove Azure tab and restore Kubernetes deploy content

The Mattermost Operator, Azure, and Oracle platform tabs on the
Kubernetes deployment guide were split across two separate Tabs
blocks (rendering stacked instead of as one tab bar) and all three
tab bodies were empty because the migration never flattened the
original RST include directives. Removes the unsupported Azure tab
and restores the Mattermost Operator and Oracle content from the
pre-migration RST sources as a single merged Tabs block.

* addresscoderabbitreview

* docs: unify Linux/Kubernetes/Containers deploy pages and fix FIPS/STIG placement

Kubernetes and Containers duplicated full install content across a top-level
page (Tabs) and orphaned sidebar subpages that nothing linked to. Reworked
both to follow the Linux page's pattern: shared content on the landing page,
platform-specific instructions live once in their own subpage.

Also removed configure-fips-at-install-time.mdx, which claimed FIPS is
available for native Linux installs — FIPS/STIG in Mattermost is a container
image property (Chainguard-based build), not available outside Docker/
Kubernetes. Consolidated all FIPS/STIG references onto
containers/fips-stig.mdx and pointed the Mattermost Operator subpage (not
Oracle OKE, which doesn't expose image selection) at it.

* docs: fix review findings — image alt text, Important callout markup, typo

- Replace generic alt="image" on scaling diagrams with descriptive text
  identifying cloud provider and user scale.
- Convert raw div.important markup in deploy-containers.mdx to the
  repo's <Important> component, matching usage elsewhere in the file.
- Fix "Matermost" typo in manage-your-display-options.mdx.

---------

Co-authored-by: Hanzo Dev <[email protected]>
2026-07-10 14:50:13 +03:00

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---
title: Offline License Activation
sidebar_position: 3
description: Activate Mattermost Enterprise or Enterprise Advanced licenses inside an enclave without phoning home.
---
<EditionAvailability tiers="enterprise,enterprise-advanced" />
<DeploymentAvailability modes="self-hosted,air-gapped,cloud-government" />
# Offline License Activation
In a connected install, Mattermost activates Enterprise licenses by contacting `customers.mattermost.com` and validating the license signature against Mattermost's signing key. In an air-gapped enclave, that callback is impossible.
Offline activation produces a **license file** that is signed by Mattermost's customer-success team and validated locally by the Mattermost server using a pre-installed public key. No network access is required at activation time.
## Procedure
1. **Open a license request with Mattermost Customer Success** through your standard support channel. Provide:
- The Mattermost server version you'll install (e.g., `v10.5.0`).
- The expected user count (must match your purchased seat count).
- Your enclave's clock authority (so the license `IssuedAt` is sensible relative to your NTP source).
- Whether the deployment requires the **FIPS-compliant container image** (see [FIPS / STIG container builds](../server/containers/fips-stig)).
2. **Receive a signed `mattermost.license` file** out-of-band (typically encrypted email, customer portal download, or shipped on physical media for sovereign-cloud deployments).
3. **Transfer the license across the air gap** using your approved transfer mechanism. Verify the file SHA-256 hash on both sides.
4. **Install the license** on the running Mattermost server:
```
mmctl license upload /path/to/mattermost.license
```
Or via the System Console: **System Console → Edition and License → Upload Mattermost License File**.
5. **Verify activation**:
```
mmctl license status
```
The output should list the licensee, expiration, and active feature set.
## License lifecycle in air-gapped mode
| Event | Connected install | Air-gapped install |
|---|---|---|
| Initial activation | Online callback to `customers.mattermost.com` | Local validation of pre-signed `.license` file |
| Renewal | Automatic prompt 60 days before expiry | Manual: customer-success issues new file; operator re-uploads |
| Automated utilization reporting | Daily POST to `customers.mattermost.com` | **Disabled** — Mattermost does not contact `customers.mattermost.com` from inside the enclave. Reporting is done manually at renewal. |
:::important Automated license utilization reporting must be disabled
The `EnableLicenseReporting` server setting must be set to `false` in `config.json`. Otherwise, Mattermost attempts (and silently fails) a daily POST to `customers.mattermost.com`. The failure does not affect functionality, but it pollutes egress logs and triggers boundary alerts. See [Disable Phone-Home Features](./disable-phone-home-features).
:::
## License signature verification
Mattermost server ships with the public key used to verify license signatures embedded in the binary. There is no need to import or trust an additional key.
If license validation fails after upload, the server logs an explicit error message. Common causes:
- **Clock skew**: enclave clock is more than 5 minutes off from the license `IssuedAt`. Fix your NTP source.
- **Version mismatch**: the license was issued for a different Mattermost major version than the one installed. Re-request from customer success.
- **Tampering**: SHA-256 hash of the license file changed during air-gap transfer. Re-transfer.
## Renewal cadence
Mattermost Enterprise licenses are typically 12-month terms. In air-gapped mode, plan for license renewal **60 days before expiry** to allow time for customer-success issuance + air-gap transfer. Expired licenses degrade Mattermost to free-tier features; they do not lock the server.
## Reference
This page is a stub — Phase 2 will add a worked example for sovereign-cloud (GovCloud) deployments where the license file is delivered via the customer portal rather than out-of-band. Tracked in `docs/_redesign/proposed-ia.md` §6 in the repo.